Support

For questions about Stringino, please email us. We usually reply within a few days.

Please include your device model, iOS version and a short description (a screenshot helps). There is no need to attach copyrighted sheet music.

FAQ

My playing isn't detected

Check that Stringino is allowed to use the microphone in Settings. A quiet room helps; place the phone 50 cm to 1 m from the instrument. When you use the metronome ("Follow the tempo" mode), please wear headphones so the click is not picked up.

A correct note is marked as off

In Settings you can change the pitch tolerance ("OK width" and "slightly off width", in cents) and the reference pitch (A4 = 440–444 Hz).

How scan import (Pro) works

Go to Songs → "+" → "Import from scan", then choose the camera, a photo or a file. Reading takes about a minute per page and continues even if you close the app; you'll get a notification when it's done. Always compare the result with your score — notes we are unsure about get a colored band.

Cancel or restore your subscription

You can cancel at any time in Settings → your Apple Account → Subscriptions. After switching devices, tap "Restore Purchases" on the scan import screen.

Deleting your data

Practice history can be deleted in Settings ("Delete all history"). Scanned images are deleted from our server as soon as reading finishes. See the Privacy Policy for details.